01Capture the request
Collect wide and close photos, the pickup address, item list, estimated load volume, stairs or elevator details, parking distance, heavy or restricted materials, property access, and deadline. Ask whether items are already separated and whether donation, recycling, or disposal expectations exist. Flag anything that requires an in-person assessment or cannot be accepted.
02Price and get approval
Price the expected truck space, labor, carrying difficulty, travel, special handling, and known disposal fees with a clear basis. Explain what could change the amount if the actual volume or items differ from the submitted photos. Keep the agreed pickup scope and customer approval connected so the crew can confirm changes before loading.
03Deliver and follow through
Schedule the correct truck and crew with parking, access, item, and contact notes available. Record actual scope changes, disposal or donation notes where useful, completion photos, payment, and any item left behind. Follow up on remaining areas, property-manager needs, or a future cleanout rather than losing a warm repeat opportunity.