Automotive paint and body work moves through inspection, damage documentation, repair planning, color decisions, parts, preparation, paint, reassembly, quality review, and customer delivery. A small shop needs one clear history when scope or timing changes. FieldCRM connects the customer and vehicle with photos, estimates, approvals, scheduled work, progress notes, payment, delivery, and follow-up without replacing collision estimating or paint-mixing systems.
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Each stage stays attached to the same customer and work history.
Record the vehicle, mileage, paint code when available, affected panels, customer concern, prior damage or repair, drivable status, insurance or self-pay context, desired result, timing, and detailed photos. Separate visible damage from anything requiring disassembly or measurement. Note personal items, key handoff, storage, and who can approve additional work.
Build the estimate with repair or replacement scope, body labor, preparation, paint materials, blend panels, parts, sublet work, fees, and alternatives supported by inspection. Clearly state hidden-damage assumptions and supplements. Keep the customer's or responsible payer's approval connected to the exact version of work the shop schedules.
Schedule the project with vehicle, damage, color, parts, approval, and promised-timing context visible. Record disassembly findings, approved supplements, parts delays, progress photos, completed refinishing, quality checks, payment, and delivery notes. Follow up on cure or care instructions, warranty questions, ordered trim, or a remaining concern after pickup.
Keep affected panels, repair plan, color and blend decisions, photos, approved labor, materials, and completion proof together for the vehicle. Quality review references the same documented refinishing scope.
Document cracks, deformation, sensors, trim, prior repair, replacement alternatives, paint scope, and customer expectations before promising price or timing. Parts and finish choices remain visible during production.
Track samples, stages, surface condition, disassembly, customer approvals, specialty materials, progress, changes, and care instructions across a longer project. Each milestone preserves the evolving customer decision.
Record newly visible damage, revised scope, payer or customer authorization, ordered parts, delivery changes, and status updates without overwriting the original estimate history. Delivery expectations reflect the current approved plan.
Record customer, vehicle, paint code, panels, damage photos, and authorization status
Build estimates with prep, paint, labor, supplements, and approval steps
Track paint status, photos, Stripe payment, pickup, warranty, and follow-up
Yes. Vehicle details, affected panels, photos, estimates, approvals, jobs, payments, and follow-ups can stay connected to the same customer history.
Yes. The shop can document discovered conditions, revised work, and customer approval while retaining a clearer operational history of the project.
No. FieldCRM organizes customer and project workflow. Specialized estimating databases, insurer systems, paint formulas, measurements, and repair procedures remain separate responsibilities and tools.
See how the same connected workflow fits other kinds of field service work.
View all solutionsKeep the customer, the work, the money, and the next action connected.
Capture incoming work once, then move it toward pricing, approval, and delivery.
See which work is ready, scheduled, underway, delayed, or completed.
Price the work, present it clearly, and keep the customer decision attached.
Add a card to try the full core workflow for 14 days and pay $0 today. Choose your business type during setup.
